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Contact us in person


You can get help and information about council services from our Customer Access Points if you can't complete your request online or over the phone

Our customer access points are closed due to Covid-19. However, we are available online and over the phone. See our Contacting us (changes to service) page for the latest information.

Customer Access Points

Make an appointment to visit one of our customer access points if you need help with our services, and are having difficulty contacting us online or over the phone. The following links give details of our opening hours and the services we can help you with:

Contact us to make an appointment to visit your chosen customer access point.

Administrative headquarters

For some services such as the Durham County Record Office or to view certain planning applications you may be asked to visit our administrative headquarters which is located on the outskirts of Durham City. Find out more about County Hall and how to get there.

Contact us
Customer Services
03000 26 0000