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The following systems will be unavailable from 2.00pm on Thursday 29 February until 7.30am on Tuesday 5 March: our online Council Tax, business rates and housing benefit services, and our welfare assistance form. We apologise for any inconvenience this may cause.

Accessibility statement


We want everyone who visits our website to be able to access the full range of services available, regardless of their skill or technology.

This accessibility statement applies to www.durham.gov.uk, linked sub domains of durham.gov.uk and all applications and systems that are classed as part of that site and listed on this statement.

This website is run by Durham County Council.


How accessible this website is

We know some parts of this website aren't fully accessible.

  • HTML: the underlying code used to create the website
  • CSS: used to describe how HTML is shown on the pages
  • JavaScript: a development language used to program some areas of the site
  • 3rd party functionality: areas of the site which are developed by external 3rd party companies
  • content: this includes web page content or documents

Feedback and contact information

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page, think we're not meeting accessibility requirements or have any feedback, please contact us. Our Web Team deal with any web accessibility feedback.

If you need information on this website in a different format please see our Communication support page.

Find out how else you can get in touch with us in our Contact the Council section.


Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the  Equality Advisory and Support Service (EASS).


Technical information about this website's accessibility

Durham County Council is committed to making its website accessible, in accordance with The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Under the Equality Act 2010 we must ensure we do not unlawfully discriminate in our service delivery and make reasonable adjustments for people with disabilities where necessary. We are constantly working to improve the accessibility and usability of our site.

Compliance status

The website has been tested against the Web Content Accessibility Guidelines version 2.1 (WCAG) 2.1 AA standard and is partially compliant due to the non-compliances and exemptions listed below.


Non-accessible content

The content listed below is non-accessible for the following reasons.

  • Third party suppliers: Some of our websites or applications are provided by third party suppliers where we do not have permissions or access to be able to make changes. We continue to talk to suppliers about getting their systems accessible, and also review options when contracts come up for renewal.
  • Internally built systems: Where system replacements are planned as part of our ongoing maintenance program, we are looking to finish work on newer, accessible versions, rather than fix old, out-going systems, to ensure effective use of resource.

Non-compliance with the accessibility regulations

Below is a list of the systems and sites which we have identified as not compliant and the accessibility compliance fails.

Disproportionate burden

Below is a list of the systems and sites which we have identified as a disproportionate burden and details of the classification of the disproportionate burden and the accessibility compliance fails.

Content that's not within the scope of the accessibility regulations

  • PDFs and documents (pre September 2018): PDFs or other documents published before 23 September 2018 and are not essential to providing our services
  • pre-recorded audio and video published before 23 September 2020
  • live audio and video including road and traffic cameras
  • maps unless they provide core information (this includes maps in documents)
  • content that's under someone else's control that we have not paid for or developed ourselves:
    • social media buttons
    • Bishop Auckland bus station consultation virtual tour: the tour walk through relies on the user being able to see the tour and use a mouse to navigate it. It is a 3rd party product that was free. Consultation information is kept on the site for two years and then removed.
    • parts of Warm Homes newsletters issues four and five (colour contrast of some design work that was supplied by a 3rd party company)
    • documents that we must make available and are submitted by the public or an external organisation:
      • planning application feedback
      • council minutes and papers
      • environmental permit consultations
      • common land decommissioning enquiries
      • neighbourhood plan submissions
      • Public Rights of Way register entries
      • Nutrient Neutrality planning documents
      • Integrated Strategic Commissioning documents
      • North East Devolution consultation results documents
    • documents that must mandatory formatted in a way that makes them not accessible under Section 7 of the Procedure Guide For Local Plan Examinations:
      • Schedule of Main Modifications (MMs) to the Publication Draft Minerals and Waste Policies and Allocations Development Plan Document (M&WDPD)
      • Sustainability Appraisal and Habitats Regulations Assessment Main Modifications Addendum
      • A Schedule of Additional Modifications to the Publication Draft M&WDPD
      • Draft M&WDPD with changes tracked
    • archived systems that are not needed for services we provide and are not updated:
      • the People Past and Present Archive
    • Bootstrap
      • births, deaths and marriages certificates
      • DLI collections (Courageous Restraint, medals, objects)
      • The Durham Record
      • Duty to Refer
      • Library online
      • My Durham

Preparation of this accessibility statement

This statement was prepared in November 2019. It was last reviewed on 15 February 2024.

We re-assess the code, design and content of a website, application or system for accessibility whenever it undergoes a major modification. We do this internally using a combination of automated and manual checking.

Main site page content is manually checked every time it is updated.