Durham City Customer Access Point

Opening hours 

Our customer access points are closed until further notice in line with government guidance. However, our customer contact centre is open and we are responding to enquiries online and over the phone. See our Contacting us (changes to service) page for the latest information.

Location

We are located in the Clayport Library building, Millennium Place, just off Claypath and opposite the Gala Theatre, in Durham City.

Parking is available at a number of car parks in Durham including the multi-storey car park in Walkergate giving you direct access to Millennium Place or you can use Durham Park and Ride to get into the city.

What's available?

We are here to help with enquiries on our services including:

• street cleaning and environmental services
• planning and building control
• waste permits
• older and disabled persons bus passes
• highways

Make an appointment to speak to us about:

• housing and council tax benefits
• council tax