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Consett Customer Access Point


The Customer Access Point in Consett is your local point of contact for help and information about our services.

This customer access point will reopen on 30 September 2021. However, you will need to contact us to book an appointment to use the access point.

Opening hours 

Our customer access point is open:

  • Monday to Thursday 8.30am to 5.00pm
  • Fridays 8.30am to 4.30pm

How you access our services has changed

We will continue to offer the same services as before the pandemic, but with a focus on digital inclusion through access to devices. Our staff are on hand to provide fully supported self-serve sessions if you need it. Appointments with specialist staff will usually be held by video call rather than face to face, but you will be helped to do this.

We ask visitors to:

  • sanitise your hands
  • choose to wear a face covering
  • respect other people's space

Location

We are located on Front Street in the centre of Consett.

Parking is available in the town centre and disabled parking is available opposite the main entrance.

What's available?

Make an appointment for help with:

  • street cleaning and environmental services
  • planning and building control
  • waste permits
  • older and disabled persons bus passes
  • highways
  • housing and council tax benefits
  • council tax

Contact us for more information.

Register Office

See Consett Customer Access Point for opening times and details of how to book an appointment.

Contact us
Customer Access Point - Consett
03000 26 0000
Our address is:
  • 36-38 Front Street
  • Consett
  • County Durham
  • United Kingdom
  • DH8 5AQ