Chester-le-Street Customer Access Point
The Customer Access Point at Chester-le-Street is your local point of contact for help and information about our services.
Our customer access points are closed due to Covid-19. However, we are available online and over the phone. See our Contacting us (changes to service) page for the latest information.
Our customer access points are closed until further notice in line with government guidance. However, our customer contact centre is open and we are responding to enquiries online and over the phone. See our Contacting us (changes to service) page for the latest information.
We are at The Cestria Hub, sharing premises with Karbon Homes.
Parking is available in the town centre.
We are here to help with enquiries on services including:
- street cleaning and environmental services
- planning and building control
- waste permits
- older and disabled persons bus passes
Make an appointment to speak to us about
- housing and council tax benefits
- council tax
Please contact us to make an appointment
You can also access Karbon Homes services.
- Customer Access Point - Chester-le-Street
- 03000 26 0000
Our address is:
- The Cestria Hub
- 166 Front Street
- County Durham
- United Kingdom
- DH3 3AZ