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Chester-le-Street Customer Access Point

The Customer Access Point at Chester-le-Street is your local point of contact for help and information about our services.

Contact us to book an appointment to use this access point.

Opening hours 

Our customer access point is open:

  • Monday to Friday 9.00am to 4.00pm

How you access our services has changed

We will continue to offer the same services as before the pandemic, but with a focus on digital inclusion through access to devices. Our staff are on hand to provide fully supported self-serve sessions if you need it. Appointments with specialist staff will usually be held by video call rather than face to face, but you will be helped to do this.

We ask visitors to:

  • sanitise your hands
  • choose to wear a face covering
  • respect other people's space


We are at The Cestria Hub, sharing premises with Karbon Homes.

Parking is available in the town centre.

What's available?

Make an appointment for help with:

  • street cleaning and environmental services
  • planning and building control
  • waste permits
  • older and disabled persons bus passes
  • highways
  • housing and council tax benefits
  • council tax

Please contact us to make an appointment

You can also access Karbon Homes services.

Contact us
Customer Access Point - Chester-le-Street
03000 26 0000
Our address is:
  • The Cestria Hub
  • 166 Front Street
  • Chester-le-Street
  • County Durham
  • United Kingdom
  • DH3 3AZ