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Following a steep rise in cases across the region, the whole of the North East has been named as an area that will receive additional support. You can read the latest statement from LA7 leaders. There are no additional restrictions on the area or residents but with cases of Covid higher than ever before everyone is asked to continue to act carefully and responsibly. Further information will be provided as it becomes available. See Covid-19 advice and information for advice on how to stay safe. Thank you for playing your part in helping to keep the North East open and protect others.

Chester-le-Street Customer Access Point

The Customer Access Point at Chester-le-Street is your local point of contact for help and information about our services.

Our Customer Access Point staff are currently helping support residents affected by Covid-19 and our Customer Access Points will remain closed until further notice. We are still available online and over the phone. See our Contacting us (changes to service) page for the latest information.

Opening hours 

Our customer access points are currently closed. However, our customer contact centre is open and we are responding to enquiries online and over the phone. See our Contacting us (changes to service) page for the latest information.


We are at The Cestria Hub, sharing premises with Karbon Homes.

Parking is available in the town centre.

What's available?

We are here to help with enquiries on services including:

  • street cleaning and environmental services
  • planning and building control
  • waste permits
  • older and disabled persons bus passes
  • highways

Make an appointment to speak to us about

  • housing and council tax benefits
  • council tax

Please contact us to make an appointment

You can also access Karbon Homes services.

Contact us
Customer Access Point - Chester-le-Street
03000 26 0000
Our address is:
  • The Cestria Hub
  • 166 Front Street
  • Chester-le-Street
  • County Durham
  • United Kingdom
  • DH3 3AZ
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