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Crook Customer Access Point

The Customer Access Point at Crook is your local point of contact for help and information about our services.

Contact us to book an appointment to use this access point.

Our staff are on hand to provide fully supported self-serve sessions if you need it.

Opening hours 

Our customer access point is open:

  • Monday to Thursday 8.30am to 5.00pm
  • Fridays 8.30am to 4.30pm


We are situated in the main civic centre building facing the Market Square in Crook.

There is parking on Market Square (not available on Tuesday which is market day). There is also disabled parking and limited on-street parking outside the main entrance. 

What's available?

Make an appointment for help with:

  • street cleaning and environmental services
  • planning and building control
  • waste permits
  • older and disabled persons bus passes
  • highways
  • housing and council tax benefits
  • council tax
Contact us
Customer Access Point - Crook
03000 26 0000
Our address is:
  • Council Offices
  • Civic Centre
  • North Terrace
  • Crook
  • County Durham
  • United Kingdom
  • DL15 9ES