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Voters are reminded that postal votes can be handed into any polling station within the electoral division up until 10.00pm. If you haven't received your ballot pack and you are registered to vote by post, please contact our election helpline on 03000 261 212.

Barnard Castle Customer Access Point

The Customer Access Point in Barnard Castle is where you can get help and information about our services locally.

Our customer access points are closed due to Covid-19. However, we are available online and over the phone. See our Contacting us (changes to service) page for the latest information.

Opening hours

Our customer access points are closed until further notice in line with government guidance. However, our customer contact centre is open and we are responding to enquiries online and over the phone. See our Contacting us (changes to service) page for the latest information.


Our Customer Access Point is next to The Witham, which is located in the centre of Barnard Castle.

The main access to the Customer Access Point is through the gates at the bottom of our car park, adjacent to Morrisons supermarket. The gates can be found at the bottom of the car park and to the left of the entrance way to Star Yard. The main entrance to the library is at the end of the short path and to the left of the Witham buildings, on Hall Street.

A second entrance can be found on George Street to the rear of the Library building. This entrance has four steps and is not fully accessible. From the main Witham entrance on Horsemarket go through Star Yard and turn right into the gates.

Parking is available at the pay and display car park at the nearby Morrisons supermarket.

What's available?

Help and advice for:

  • street cleaning and environmental services
  • planning and building control
  • older and disabled persons bus passes
  • waste permits
  • highways 

Make an appointment to speak to us about:

  • housing and council tax benefits
  • council tax

You can also access Teesdale Housing Association services.

Contact us
Customer Access Point - Barnard Castle
03000 26 0000
Our address is:
  • 2 Hall Street
  • Barnard Castle
  • County Durham
  • United Kingdom
  • DL12 8JB
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