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Barnard Castle Customer Access Point


The Customer Access Point in Barnard Castle is where you can get help accessing our services locally.

This customer access point will reopen on 30 September 2021. However, you will need to contact us to book an appointment to use the access point.

Opening hours

Our customer access point is open:

  • Monday to Wednesday 8.30am to 5.00pm
  • Fridays 8.30am to 4.30pm

How you access our services has changed

We will continue to offer the same services as before the pandemic, but with a focus on digital inclusion through access to devices. Our staff are on hand to provide fully supported self-serve sessions if you need it. Appointments with specialist staff will usually be held by video call rather than face to face, but you will be helped to do this.

We ask visitors to:

  • sanitise your hands
  • choose to wear a face covering
  • respect other people's space

Location

Our Customer Access Point is next to The Witham, which is located in the centre of Barnard Castle.

The main access to the Customer Access Point is through the gates at the bottom of our car park, adjacent to Morrisons supermarket. The gates can be found at the bottom of the car park and to the left of the entrance way to Star Yard. The main entrance to the library is at the end of the short path and to the left of the Witham buildings, on Hall Street.

A second entrance can be found on George Street to the rear of the Library building. This entrance has four steps and is not fully accessible. From the main Witham entrance on Horsemarket go through Star Yard and turn right into the gates.

Parking is available at the pay and display car park at the nearby Morrisons supermarket.

What's available?

Make an appointment for help with:

  • street cleaning and environmental services
  • planning and building control
  • older and disabled persons bus passes
  • waste permits
  • highways 
  • housing and council tax benefits
  • council tax

You can also access Teesdale Housing Association services.

Contact us
Customer Access Point - Barnard Castle
03000 26 0000
Our address is:
  • 2 Hall Street
  • Barnard Castle
  • County Durham
  • United Kingdom
  • DL12 8JB