Apply for an older person's bus pass

When you can apply for your bus pass

You will qualify for your bus pass when you reach state pension age. You can submit your application for your pass up to two weeks before the birthday at which you reach state pension age.

What you need to apply

You will need:

• proof that you live in County Durham, such as a copy of a bank statement, utility bill or council tax letter
• proof of your age, such as a copy of a birth certificate, driving licence, passport or pension book
• a passport sized photograph

Apply for a bus pass

• By post: Download, print and complete  Concessionary bus pass application form (PDF, 97.7kb)  and send it to the address on the form along with your supporting documents.
• Online: Scan or take a photo of your form and supporting documents on a smartphone/mobile device. You can then upload the form and documents using our document submission form. You must include your application form, your evidence and your photograph otherwise we will be unable to process your application.
• In person: Take all your evidence to one of our customer access points (CAP). We will be able to take a photograph for you so there is no need to bring a photo to the CAP.

Your new pass will be posted to you as quickly as possible.

What you can use your pass for

Your pass entitles you to:

• free travel on all bus services in England
  • between 9.30am and 11.00pm, Monday to Friday
  • all day Saturday, Sunday and bank holidays (certain special night-time services are excluded)
• travel for 50p on journeys where you use a local bus (in County Durham) 
  • before 9.30am, Monday to Friday
• free travel on Durham City Park and Ride
• half price fares travel on certain local train services:
  • Chester-le-Street, Seaham or Horden to/from Newcastle or Middlesbrough (and any station in between)
  • Bishop Auckland, Shildon, Newton Aycliffe or Heighington to/from Middlesbrough (and any station in between)

Replacing an existing bus pass

If your pass is lost or stolen, or you have changed address, you can ask for a replacement bus pass.