Apply for a disabled persons bus pass

What you need to apply

You will need:

• proof that you live in County Durham, such as a copy of a bank statement, utility bill or council tax letter
• proof of your condition or qualifying benefit

If you're not able to provide evidence of eligibility with your application, we will write to the health/social care professional you have nominated on your application form.

Apply for a bus pass

If you are unable to travel unaided, you may be entitled to a pass that enables a companion to travel free locally with you (bus travel only). To take advantage of this tick the 'bus pass with companion' box on the application form.

• By post: Fill in the  Disabled persons bus pass application form (PDF, 133.4kb)  and send it to the address on the form, together with the appropriate proof of eligibility and a passport sized photograph. 
• Online: Scan or take a photo of your form and supporting documents on a smartphone/mobile device. You can then upload the form and documents using our document submission form. You must include your application form, your evidence and your photograph otherwise we will be unable to process your application.
• In person: Take all your evidence to one of our customer access points (CAP). We will be able to take a photograph for you so there is no need to bring a photo to the CAP.

Your new pass will be posted to you as quickly as possible, but there may be a delay is a disability assessment is required.

What you can use your pass for

Your pass entitles you to:

• free travel on all bus services in England
  • between 9.30am and 11.00pm, Monday to Friday
  • all day Saturday, Sunday and bank holidays (certain special night-time services are excluded)
• travel for 50p on journeys where you use a local bus (in County Durham) 
  • before 9.30am, Monday to Friday
• free travel on Durham City Park and Ride
• half price fares travel on certain local train services:
  • Chester-le-Street, Seaham or Horden to/from Newcastle or Middlesbrough (and any station in between)
  • Bishop Auckland, Shildon, Newton Aycliffe or Heighington to/from Middlesbrough (and any station in between)