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The Prime Minister has today set out the next steps in the easing of lockdown. See the press conference at Youtube: Prime Minister's Coronavirus press conference (10 May 2021) for details.

Between 4.00pm on Wednesday 12 May and 7.30am on Thursday 13 May, the following systems will be unavailable due to essential maintenance: our online council tax, business rates and housing benefit overpayments service, our welfare assistance form and our test and trace payments form. We apologise for any inconvenience this may cause.

Care Connect


We continue to operate as usual and ask all customers to use our service if you need it and recommend it to friends and family who may need extra support at this crucial time. If you have concerns regarding the pandemic and your health please get in touch, staff will ask you on arrival if you have symptoms of Covid-19 or have tested positive. Our staff wear full protective equipment (PPE) to protect themselves and you, use antibacterial gel for their hands and sanitise vehicles after visiting homes. We take all precautions to stop the spread of the virus.

If you want to join the service during Covid-19 restrictions and are concerned about staff entering your property, we can either deliver your equipment to your doorstep for you to plug into an electric socket or it can be installed by our staff using PPE and social distancing. If you are shielding, please let us know.

Get in touch today by emailing care.connect@durham.gov.uk or calling 03000 262 195.

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