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Due to essential maintenance, the following systems will be unavailable from 6.00pm on Monday 2 October until 8.00am on Tuesday 3 October: our online council tax, business rates and housing benefit services, and our welfare assistance form. You will also not be able to register to pay council tax online, make a change of address for council tax or cancel single person discount. You are still able to make a payment during this time. We apologise for any inconvenience this may cause.

Home from hospital service

Our Home from Hospital Service is completely free and could benefit anyone with anxieties about returning home after a stay in hospital. This includes accident and emergency departments.

Who this service is for

We provide free help and support for up to six weeks for people who are returning home after a stay in hospital and are:

  • aged 18 and over
  • in need of low level support (we do not provide personal care or befriending)
  • living in County Durham

What is included

Our service enables you to safely return home after being discharged from hospital and includes (but is not limited to):

  • preparation of light meals
  • ensuring your home is warm and tidy
  • a 'meet and greet' service
  • pop in's
  • support to develop confidence to remain independent
  • prescription collection
  • light housework
  • paperwork assistance to help with paying household bills
  • making appointments eg GP appointments
  • arranging transport for post hospital discharge and GP appointments
  • accompanying you on post discharge from hospital and GP appointments
  • identifying further health, social care or community services that you may benefit from
  • letting other relevant services know about you (with your permission)


We accept referrals (with customer consent) from:

  • hospital staff
  • GPs
  • Teams Around Patients (TAPs)
  • hospital discharge teams
  • multi-disciplinary teams
  • social care teams
  • family
  • carers
Contact us
Care Connect
03000 262 195
Our address is:
  • Durham County Council
  • Chilton Control Centre
  • Chilton Depot
  • Chilton
  • County Durham
  • United Kingdom
  • DL17 0SD