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To report a weather emergency, or if you are vulnerable and need help, call 03000 26 0000.

See our Disruptions, closures and warnings page for current road, school and library closures.

Care Connect annual performance report

Find the most recent Care Connect annual performance information.

Download   Icon for pdf Care Connect Customer Satisfaction Survey Report 2020 (PDF, 528.1kb)  for the most recent information about Care Connect's performance.

The report also provides information about:

  • the Care Connect annual customer satisfaction survey
  • how Care Connect are addressing some of the issues raised from the customer satisfaction survey 
  • examples of customer feedback
  • how Care Connect will continue to support customers maintain independence in their own homes.

Find out more about Care Connect

Our Care Connect and Living independently at home pages provide more information about Care Connect, or you can contact us for more information.

Contact us
Care Connect
03000 262 195
Our address is:
  • Durham County Council
  • Chilton Control Centre
  • Chilton Depot
  • Chilton
  • County Durham
  • United Kingdom
  • DL17 0SD