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Due to essential maintenance, the following systems will be unavailable from 6.00pm on Monday 2 October until 8.00am on Tuesday 3 October: our online council tax, business rates and housing benefit services, and our welfare assistance form. You will also not be able to register to pay council tax online, make a change of address for council tax or cancel single person discount. You are still able to make a payment during this time. We apologise for any inconvenience this may cause.

Care Connect annual performance report

Care Connect is always looking for customer feedback to maintain and improve the standard of the services we provide. We organise an Annual Customer Satisfaction survey so we can understand our customers better, receive feedback and improve our services.

Download   Icon for pdf Care Connect Customer Satisfaction Survey Report 2022 (PDF, 921.9kb)  for the most recent information about Care Connect's performance.

The report also provides information about:

  • Care Connect customer satisfaction
  • how Care Connect is addressing some of the issues raised from the customer satisfaction survey
  • examples of customer feedback
  • how we will continue to support customers maintain independence in their own homes

Find out more about Care Connect

Our Care Connect - our community alarm service page provides more information, or you can contact us for more information.

Contact us
Care Connect
03000 262 195
Our address is:
  • Durham County Council
  • Chilton Control Centre
  • Chilton Depot
  • Chilton
  • County Durham
  • United Kingdom
  • DL17 0SD