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Our online forms (customer account / Do it online) system will not be available between 10.00pm on Tuesday 22 June and 6.00am on Wednesday 23 June. We apologise for any inconvenience this may cause.

Replace an existing bus pass


If your pass is lost or stolen, or you have changed address, you can ask for a replacement bus pass​​​​​​​.

virus

Before you travel, please follow the latest travel advice.

A 9.30am time restriction on the use of concessionary bus passes is in place to help with social distancing, even at peak travel times. If you have a County Durham travel pass, you can board in a County Durham bus before 9.30am for a flat fare of 50p.

If your bus pass expires on 30 June 2021, your replacement pass will be sent out before that date.

You only need to contact us if you have moved house in the last five years (ie since your current pass was issued) to make sure we have the correct details.

You can use your new pass as soon as you receive it.

Lost or stolen passes

Your initial bus pass is supplied free of charge. However, a charge of £5 will be made to replace lost or damaged passes. Please contact us to ask for a replacement.

Change of address

Contact us
Passenger Transport
03000 268 667
Our address is:
  • Regeneration and Local Services
  • Durham County Council
  • County Hall
  • Durham
  • County Durham
  • United Kingdom
  • DH1 5UQ
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