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Due to essential maintenance, the following systems will be unavailable until 7.00am on Thursday 18 August: our online council tax, business rates and housing benefit overpayments service and our welfare assistance form. We apologise for any inconvenience this may cause.

Replace an existing bus pass


If your pass is lost or stolen, or you have changed address, you can ask for a replacement bus pass​​​​​​​.

If your bus pass has an expiry date of 30 June 2022, we will replace it automatically a week or so before that date.

You only need to contact us if you no longer need the pass or if you have changed address in the last five years since your current pass was issued and you have not previously advised us of this.

Lost or stolen passes

Your initial bus pass is supplied free of charge. However, a charge of £5 will be made to replace lost or damaged passes. Please contact us to ask for a replacement.

Change of address

Contact us
Passenger Transport
03000 268 667
Our address is:
  • Regeneration and Local Services
  • Durham County Council
  • County Hall
  • Durham
  • County Durham
  • United Kingdom
  • DH1 5UQ