Replace an existing bus pass
If your pass is lost or stolen, or you have changed address, you can ask for a replacement bus pass.
Before you travel, please follow the latest travel advice. A 9.30am time restriction on the use of concessionary bus passes is in place to help with social distancing, even at peak travel times. If you have a County Durham travel pass, you can board in a County Durham bus before 9.30am for a flat fare of 50p.
Lost or stolen passes
Your initial bus pass is supplied free of charge. However, a charge of £5 will be made to replace lost or damaged passes. Please contact us to ask for a replacement.
Change of address
Contact us
- Passenger Transport
- Passenger Transport
- 03000 268 667
-
Our address is:
- Regeneration and Local Services
- Durham County Council
- County Hall
- Durham
- County Durham
- United Kingdom
- DH1 5UQ
- 0191 389 8182
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