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Replace an existing bus pass


If your pass is lost or stolen, or you have changed address, you can ask for a replacement bus pass​​​​​​​.

Lost or stolen passes

Your initial bus pass is supplied free of charge. However, a charge of £5 will be made to replace lost or damaged passes. Please contact us to ask for a replacement.

Change of address

Contact us
Passenger Transport
03000 268 667
Our address is:
  • Regeneration and Local Services
  • Durham County Council
  • County Hall
  • Durham
  • County Durham
  • United Kingdom
  • DH1 5UQ