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Our online forms will be unavailable between 12.00am and 8.00am on Monday 7 April, and between 8.00pm and 10.00pm on Thursday 10 April for essential maintenance. We apologise for any inconvenience this may cause.

The following systems will be unavailable from 5.00pm on Wednesday 9 April until 7.30am on Thursday 10 April: our online Council Tax, business rates and housing benefit system, and our welfare assistance form. We apologise for any inconvenience this may cause.

Please be aware of a current scam that is in operation. We DO NOT use QR codes to take payment at any of our car parks or or on-street parking places.

Pay a bus lane fine


If you drive in a bus lane, bus gate or bus-only street in County Durham when you should not, you may receive a fine through the post called a Penalty Charge Notice (PCN).

Pay/appeal against a bus lane fine (Penalty Charge Notice) online. Please note that the ticket details may not appear online until 24 hours after the fine has been issued.

Other ways to pay

  • automated payment line 0330 088 4785

The cost of the fine

A bus lane fine is £70, reduced to £35 if paid within 21 days. You have 28 days to pay it.

What you can do if you do not agree with the fine

Find out about Challenge a bus lane fine or see What happens if you don't pay your bus lane fine.

Why we issue fines

We issue bus lane fines to: 

  • keep traffic moving (including pedestrians and cyclists)
  • improve road safety
  • improve the environment
  • improve the quality and accessibility of public transport


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