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Due to essential maintenance, the following systems will be unavailable from 6.00pm on Monday 2 October until 8.00am on Tuesday 3 October: our online council tax, business rates and housing benefit services, and our welfare assistance form. You will also not be able to register to pay council tax online, make a change of address for council tax or cancel single person discount. You are still able to make a payment during this time. We apologise for any inconvenience this may cause.

Our car parks offer free parking after 2.00pm. This does not include Durham City Park and Ride, Hardwick Park, Wharton Park and Riverside Park (South Ropery Lane, North Ropery Lane and the Donald Owen Clark car parks) and car parks that we do not own.

Pay a bus lane fine


If you drive in a bus lane, bus gate or bus-only street in County Durham when you should not, you may receive a fine through the post called a Penalty Charge Notice (PCN).

Pay/appeal against a bus lane fine (Penalty Charge Notice) online. Please note that the ticket details may not appear online until 24 hours after the fine has been issued.

Other ways to pay

  • automated payment line 0330 0884 785
  • telephone: 0191 384 6633

The cost of the fine

A bus lane fine is £70, reduced to £35 if paid within 21 days. You have 28 days to pay it.

What you can do if you don't agree with the fine

Find out about Challenge a bus lane fine or see What happens if you don't pay your bus lane fine.

Why we issue fines

We issue bus lane fines to: 

  • keep traffic moving (including pedestrians and cyclists)
  • improve road safety
  • improve the environment
  • improve the quality and accessibility of public transport
Contact us
Parking Services
03000 263 985
Our address is:
  • P.O. Box 568
  • Durham
  • County Durham
  • United Kingdom
  • DH1 9GP