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Due to essential maintenance, the following systems will be unavailable from 6.00pm on Monday 2 October until 8.00am on Tuesday 3 October: our online council tax, business rates and housing benefit services, and our welfare assistance form. You will also not be able to register to pay council tax online, make a change of address for council tax or cancel single person discount. You are still able to make a payment during this time. We apologise for any inconvenience this may cause.

Our car parks offer free parking after 2.00pm. This does not include Durham City Park and Ride, Hardwick Park, Wharton Park and Riverside Park (South Ropery Lane, North Ropery Lane and the Donald Owen Clark car parks) and car parks that we do not own.

Challenge a bus lane fine

What you need to do to challenge a bus lane fine.

Any photographic evidence we have will be available.

The registered owner/keeper of the vehicle (or the person who has hired it) is responsible for paying the fine, regardless of whether they were the driver at the time.

Challenging a bus lane fine / Penalty Charge Notice is called 'making a representation'. Challenges:

  • can contain any mitigating circumstances
  • should include any evidence that may support your case
  • are considered on their individual merits

Mitigating circumstances

We may consider mitigating circumstances, but the following reasons will not normally be accepted:

  • you were turning left at a junction
  • you were following a sat nav that directed you into the bus lane
  • there were no buses in the bus lane at the time
  • you were only in the lane for a short time
  • you were lost
  • you did not see the signs

Letting you know the result

Decisions are normally made within 56 days. You will be informed if the fine has been cancelled.

If a challenge is received within 21 days of the PCN being issued, and is rejected, the 50% payment rate period may be reset. If it is received later than 21 days, the reduced rate is unlikely to be reset.

What happens if you don't pay

If you don't pay your bus lane fine, and haven't successfully challenged the PCN, we can go through a series of processes to get the money from you. Find out more information about What happens if you don't pay your bus lane fine.

Contact us
Parking Services
03000 263 985
Our address is:
  • P.O. Box 568
  • Durham
  • County Durham
  • United Kingdom
  • DH1 9GP