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The Prime Minister has today set out the next steps in the easing of lockdown. See the press conference at Youtube: Prime Minister's Coronavirus press conference (10 May 2021) for details.

Between 4.00pm on Wednesday 12 May and 7.30am on Thursday 13 May, the following systems will be unavailable due to essential maintenance: our online council tax, business rates and housing benefit overpayments service, our welfare assistance form and our test and trace payments form. We apologise for any inconvenience this may cause.

Find care and support services

Find information about social care and support services for people living in County Durham.


We are continuing to provide adult social care services during the Covid-19 pandemic. If you have a named worker, please contact them by telephone.

You can contact Social Care Direct or the Emergency Duty Team on 03000 267 979.

Updated information about our services is available on our adult social care page.

Online help and advice

If you, or a friend or relative is in need of care and support, visit our website - Locate - care and support in County Durham.

Locate is a free online resource offering a wealth of information, advice and services to help you live independently.

Emergency situations

If you're in urgent need of help, contact Social Care Direct.

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