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Following a steep rise in cases across the region, the whole of the North East has been named as an area that will receive additional support. You can read the latest statement from LA7 leaders. There are no additional restrictions on the area or residents but with cases of Covid higher than ever before everyone is asked to continue to act carefully and responsibly. Further information will be provided as it becomes available. See Covid-19 advice and information for advice on how to stay safe. Thank you for playing your part in helping to keep the North East open and protect others.

Social Care Direct


Social Care Direct can assist you to find information and advice to help you live as independently as you can. If your needs are urgent you should telephone Social Care Direct immediately on: 03000 267 979.

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We are continuing to provide adult social care services during the Covid-19 pandemic. If you have a named worker, please contact them by telephone.

You can contact Social Care Direct or the Emergency Duty Team on 03000 267 979.

Updated information about our services is available on our adult social care page.

Contact us by any of the methods on this page or by text messaging us on 0753 745 3102.

Opening Hours

Social Care Direct is open from 8.30am until 5.00pm, Monday to Thursday and from 8.30am until 4.30pm on Friday.

In an emergency situation, a duty officer is available outside of normal office hours on the telephone number listed on this page. If faxing or emailing outside of normal working office hours, please be aware that these enquiries will be dealt with on the next working day.

What happens when I contact Social Care Direct?

When you contact us you will speak to a trained contact officer. They will ask you questions about your situation. We will decide whether we are able to help you. For further information on this see our Get your care needs assessed page.

If we are unable to help you we will advise you if there are other sources of help available.

 

Contact us
First Contact/Social Care Direct
03000 267 979
0191 383 5752
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