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Due to essential maintenance, the following systems will be unavailable from 6.00pm on Monday 2 October until 8.00am on Tuesday 3 October: our online council tax, business rates and housing benefit services, and our welfare assistance form. You will also not be able to register to pay council tax online, make a change of address for council tax or cancel single person discount. You are still able to make a payment during this time. We apologise for any inconvenience this may cause.

Home Improvement Agency

A Home Improvement Agency (HIA) is a not for profit organisation. It helps homeowners or private sector tenants who are elderly, disabled or on low incomes to repair, maintain or adapt their homes.

What does a Home Improvement Agency do?

A HIA  offers practical assistance to the householder.

It manages the relationship between the householder and contractors to ensure that scheduled works are value for money and meet the householder's and the council's requirements.

For more information contact us.

Take away the stress and anxiety

The service is intended to take away the anxiety and stress associated with organising and having building works carried out to your home. 

In general a HIA can help with:

  • preparing funding applications for a Disabled Facilities Grant,
  • drawing up technical specifications and plans and getting work estimates,
  • preparing work schedules and obtaining approval for works,
  • overseeing approved Disabled Facilities Grant and Home Improvement Loan Scheme work.

For a small fee

For a small fee, anyone requiring works or adaptations, who do not qualify for a Disabled Facilities Grant or Home Improvement Loan, can also use this service.

If you'd like more information on our fee paying service contact us.

All works are carried out by contractors from  an approved list.

Contact us
Housing Solutions
03000 268 000