Skip to content
  1. Do it online
  2. Login
  3. Have your say
  4. My Durham

There is currently a problem with our online payment system. To make a payment, you can contact The Parking Shop on 0191 384 6633 or use the automated payment line number 0330 088 4785. You will need to provide your penalty charge notice number and payment card details. We apologise for any inconvenience this may cause.

Pay a parking fine


If you park where there are parking restrictions in County Durham you may receive a fine. A parking fine is called a Penalty Charge Notice (PCN).

Pay/appeal against a parking fine/Penalty Charge Notice online. Please note that the ticket details may not appear online until 24 hours after the fine has been issued.

NSL collect the parking fines for us - you can go to the NSL website and select 'Durham & Darlington' from the drop down list for more ways to pay, including at their Parking Shop.

How much it costs

The cost of parking fines depends on what you have done - fines are £50 or £70.

If you pay within 14 days, the cost will be reduced by 50%.

What to do if you don't agree with the fine

Find out about Challenge a parking fine.

  • If it's attached to the vehicle's windscreen or handed to the vehicle's driver, you can make an informal challenge.
  • If it can't be issued at the time of the offence, it will be sent by post and will automatically move to the next stage of the process as a Notice to Owner.

Please see What happens if you don't pay a parking fine.

Why we issue fines

We issues parking fines to: 

  • keep traffic moving (including pedestrians and cyclists)
  • improve road safety
  • improve the environment
  • improve the quality and accessibility of public transport
  • meet the needs of disabled people, some of whom will be unable to use public transport, and depend on the use of a car
Contact us
Parking Services
03000 263 985
Our address is:
  • PO Box 568
  • Durham
  • County Durham
  • United Kingdom
  • DH1 9GP
Share this page on Facebook Share this page on Twitter Print this page