Due to essential maintenance, the following systems will be unavailable from 6.00pm on Monday 2 October until 8.00am on Tuesday 3 October: our online council tax, business rates and housing benefit services, and our welfare assistance form. You will also not be able to register to pay council tax online, make a change of address for council tax or cancel single person discount. You are still able to make a payment during this time. We apologise for any inconvenience this may cause.
Our car parks offer free parking after 2.00pm. This does not include Durham City Park and Ride, Hardwick Park, Wharton Park and Riverside Park (South Ropery Lane, North Ropery Lane and the Donald Owen Clark car parks) and car parks that we do not own.
The registered owner/keeper of the vehicle (or the person who has hired it) is responsible for paying the fine, regardless of whether they were the driver at the time.
Other ways to pay
automated payment line 0330 0884 785
telephone: 0191 384 6633
Challenging an NtO
Challenging an NtO is called 'making a representation' and may be made online, by email or in writing. You must make representation within 28 days of the NtO being issued.
You can make a representation even if you have had a PCN challenge rejected.
can contain any mitigating circumstances (see below)
should include any evidence that may support your case eg pay and display tickets, invoices, photographs
are considered on their individual merits (they are not looked at by the same people who look at PCN challenges)
Any reasons you give for the fine being cancelled will be considered. If you do not tell us about any reasons at this point, you may lose your chance to refer the case to the Independent Adjudicator later. Here are some examples of possible reasons (for guidance only):
Pay and Display ticket machine was out of order.
The fine may be cancelled (waived) if there are ticket machine records confirming a malfunction and no other working machine was available for use within the street.
I was delayed due to an emergency.
The fine may be cancelled if supporting evidence from a doctor / emergency service is provided.
Blue badge was accidentally displayed incorrectly.
If a valid badge is produced the fine may be cancelled. However, this decision may be taken into account should another fine be issued for the same reason.
I was ill and couldn't return to my car in time.
The fine may be cancelled if appropriate supporting evidence from a doctor provided.
My car broke down.
The fine may be cancelled if evidence (breakdown recovery call-out sheet and garage/purchase parts invoice) is provided.
We will send you an Order for Recovery if we don't receive payment within 14 days of the Charge Certificate being sent.
We will register the total fine as a debt at the Traffic Enforcement Centre (TEC) and is the same as a County Court Order. We will send you the appropriate form after the debt has been registered at the TEC, and you may submit a witness statement.
A sum to cover court costs will be added to the fine.
A witness statement is an oath sworn by someone who has a debt registered against them. You may only make a witness statement if you:
did not receive a Notice to Owner
made a representation to us but did not receive a Notice of Rejection
appealed to an Adjudicator but did not receive a response from the Traffic Penalty Tribunal
have already paid the fine
You must submit the witness statement by the date shown on the Order for Recovery. If you need more time to submit it, you may apply for it, using a TE7 - application to file a statement out of time form. The form can only be used to extend time for submitting the statement, not to dispute the fine.
Proceedings for contempt of court may be brought against you if you make, or cause to be made, a false statement in an application without an honest belief in its truth.
Warrant of Control
We will send you a Warrant of Control if you don't pay the debt or file a witness statement within 21 days of the Order of Recovery being sent.
A Warrant of Control allows us to recover an unpaid fine using certificated enforcement agents, authorised by the County Court to recover the debt(s).
The enforcement agents will add their charges to the outstanding debt.