Ask for a new bin

Damaged bin

If your bin has been damaged, we may be able to repair it free of charge.

Bin/box lost/stolen

There is a £20 charge for a replacement bin. After the initial £20 charge - if your bin goes missing again within a calendar year, we will replace it free of charge. If your recycling box is lost or stolen, we'll send you a replacement free of charge.

I need an extra bin

Most households will fit all their waste into their rubbish bin if they are recycling as much as possible. Excess household waste can be taken to your local Household Waste Recycling Centre (tip).

If your household has six or more people permanently living there, you can apply for an additional bin. Before you apply, consider ways to cut down your waste. 

Garden waste bin

If you would like an extra garden waste bin you will need to pay the £20 fee and the additional subscription to empty the bin.

I have just moved into a new home

Newly built properties

If you have just moved into a newly built property, your developer will supply your rubbish bin, recycling bin and recycling box. If your developer doesn't have a supply of bins for you, you can buy them from us. There is a fee of £45 to supply bins for a new build property. Fill in our online form, or contact us.

Existing property

If you move into an existing property you should use the bins that are already at that property. There is a £20 charge for a replacement from us. Fill in our online form, or contact us.

Privately rented properties

If you are a tenant of a private rented property, it is the responsibility of your landlord to provide refuse and recycling containers at the property. Please contact your landlord to arrange this.