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Voters are reminded that postal votes can be handed into any polling station within the electoral division up until 10.00pm. If you haven't received your ballot pack and you are registered to vote by post, please contact our election helpline on 03000 261 212.

Concerned about someone - report neglect or abuse

If you are concerned about a vulnerable adult who is at risk of neglect or abuse and lives in County Durham, call Social Care Direct on 03000 267 979.


We are continuing to provide adult social care services during the Covid-19 pandemic. If you have a named worker, please contact them by telephone.

You can contact Social Care Direct or the Emergency Duty Team on 03000 267 979.

Updated information about our services is available on our adult social care page.

If the person is in immediate danger call 999 straight away, before contacting Social Care Direct.

There are many situations where a vulnerable adult could be subject to neglect or abuse. If you're worried about someone - report it!

Report abuse

To report abuse you can do any of the following:

  • If the person is in immediate danger, call 999. Remember to say a vulnerable adult is involved.
  • Call Social Care Direct on 03000 267 979. An officer will listen carefully to what you say, give advice and take a safeguarding referral if necessary, even when the caller wishes to remain anonymous. The officer will take prompt action if the adult is in immediate danger.
  • If you are a patient or visitor to a hospital or other health setting, you should immediately report your concerns to a member of staff.

The County Durham Safeguarding Adults Inter-Agency Partnership is a range of public authorities who share a duty to keep adults in County Durham safe from abuse, harm and neglect. See their  Icon for pdf Protecting vulnerable adults from abuse and neglect (PDF, 1.0mb)  leaflet for useful information, services and contacts. You can find out more about their work by visiting the County Durham Safeguarding Adults Inter-Agency Partnership website.

Domestic abuse

If you're concerned about domestic abuse, find out more on our Domestic abuse pages.

The worst thing you can do is nothing.



Contact us
First Contact/Social Care Direct
03000 267 979
0191 383 5752
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