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Following a steep rise in cases across the region, the whole of the North East has been named as an area that will receive additional support. You can read the latest statement from LA7 leaders. There are no additional restrictions on the area or residents but with cases of Covid higher than ever before everyone is asked to continue to act carefully and responsibly. Further information will be provided as it becomes available. See Covid-19 advice and information for advice on how to stay safe. Thank you for playing your part in helping to keep the North East open and protect others.

Concerned about someone - report neglect or abuse

If you are concerned about a vulnerable adult who is at risk of neglect or abuse and lives in County Durham, call Social Care Direct on 03000 267 979.


We are continuing to provide adult social care services during the Covid-19 pandemic. If you have a named worker, please contact them by telephone.

You can contact Social Care Direct or the Emergency Duty Team on 03000 267 979.

Updated information about our services is available on our adult social care page.

If the person is in immediate danger call 999 straight away, before contacting Social Care Direct.

There are many situations where a vulnerable adult could be subject to neglect or abuse. If you're worried about someone - report it!

Report abuse

To report abuse you can do any of the following:

  • If the person is in immediate danger, call 999. Remember to say a vulnerable adult is involved.
  • Call Social Care Direct on 03000 267 979. An officer will listen carefully to what you say, give advice and take a safeguarding referral if necessary, even when the caller wishes to remain anonymous. The officer will take prompt action if the adult is in immediate danger.
  • If you are a patient or visitor to a hospital or other health setting, you should immediately report your concerns to a member of staff.

The County Durham Safeguarding Adults Inter-Agency Partnership is a range of public authorities who share a duty to keep adults in County Durham safe from abuse, harm and neglect. See their  Icon for pdf Protecting vulnerable adults from abuse and neglect (PDF, 1.0mb)  leaflet for useful information, services and contacts. You can find out more about their work by visiting the County Durham Safeguarding Adults Inter-Agency Partnership website.

Domestic abuse

If you're concerned about domestic abuse, find out more on our Domestic abuse pages.

The worst thing you can do is nothing.



Contact us
First Contact/Social Care Direct
03000 267 979
0191 383 5752
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