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The Prime Minister has today set out the next steps in the easing of lockdown. See the press conference at Youtube: Prime Minister's Coronavirus press conference (10 May 2021) for details.

Between 4.00pm on Wednesday 12 May and 7.30am on Thursday 13 May, the following systems will be unavailable due to essential maintenance: our online council tax, business rates and housing benefit overpayments service, our welfare assistance form and our test and trace payments form. We apologise for any inconvenience this may cause.

Free parking after 2.00pm in Durham County Council on street and off street car parks across the county from 1 April 2021 - no ticket needed.
Offer excludes car parks at Hardwick Park in Sedgefield, Wharton Park Durham, or Riverside Park in Chester-le-Street (consisting of South Ropery Lane, North Ropery Lane and the Donald Owen Clark car parks).

Pay for parking

How to pay for a parking space at one of our car parks or pay and display parking.

The are several ways that you can pay for a parking space for our car parks and pay and display parking:

  • use your phone (PayByPhone)
  • cash
  • contactless payments (where provided)

Clear information is displayed on the signs at the ticket machines.

Note our Durham City Park and Ride sites are not covered by this.


PayByPhone enables you to pay for and manage your parking tickets online or over the phone. It works across all of our (council run) car parks and on street pay and display areas.

A unique parking location number will be clearly marked on the ticket machine. You just need to enter this into the system, with your car registration number and credit / debit card.

There is a 15p transaction fee for using the PayByPhone facility.

How to access PayByPhone

Benefits of PayByPhone

  • no need to put a ticket on your dashboard
  • text reminders and receipts if required
  • email receipts
  • VAT receipts
  • countdown timer to warn you when your ticket will run out (app only)
  • remote top up if you need a bit longer (within parking restrictions)
  • multiple card payments for business parking

Some services may have additional fees. Please see the PayByPhone app or website for more information.

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