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Our online benefit claim and calculator will not be available between 7.00pm on Friday 21 January and 9.00pm on Saturday 22 January due to maintenance. We apologise for any inconvenience this may cause.

The Health Secretary has set out the next steps in the fight against Coronavirus. See the press conference at Youtube: Coronavirus press conference (19 January 2022).

Free parking after 2.00pm in our on-street and off-street car parks across the county - no ticket needed. This excludes car parks at Hardwick Park, Wharton Park and Riverside Park (South Ropery Lane, North Ropery Lane and the Donald Owen Clark car parks).

Pay and display bays

On-street pay and display bays are currently found only within the Durham City Controlled Parking Zone (CPZ). The pay and display bays operate between 8.00 am and 6.00 pm, Monday to Saturday only. Parking outside of these times is free.

During the operational hours you may park in a pay and display bay if you pay the charge and clearly display your ticket or a valid permit. Depending on where you park within the city, the charge for parking is 20p, 30p, 40p or 50p or 80p per half hour. Pay and display machines accept 5p, 10p, 20p, 50p, £1.00 and £2.00 coins.

Full guidance regarding payment and hours of operation are stated on the front of the machine. The time your vehicle can stay until is printed on the ticket. Do not park in a pay and display bay for longer than you have paid for as you may be issued with a Penalty Charge Notice (PCN).

Picking up and dropping off passengers

Drivers can stop in a pay and display bay to pick up or drop off passengers, but waiting for passengers is not permitted. When picking up or dropping off you must stay with your vehicle at all times unless your passengers need help getting in or out of your vehicle.

Loading and unloading

Loading and unloading is allowed from a pay and display bay. Loading and unloading is considered to be taking place where items are being taken to and from a vehicle, but this does not cover packing, unpacking or assembly, and stopping to have a conversation. Stopping to go to the toilet is also not covered. As soon as the last item is loaded or unloaded, the vehicle must be moved or a pay and display ticket purchased.

Exceeding my time limit

If you do not return to your vehicle by the expiry time displayed on the ticket, a PCN may be issued.

The pay and display machine is out of order

If you find a pay and display machine out of order, please contact the Parking Shop to report the fault. The telephone number can be found on the pay and display machine. Please purchase a ticket from another machine on the same street.

Parking slightly over the bay markings

You must park completely inside the bay markings and you should not use the space unless all of your vehicle can fit inside the bay markings. Any vehicle parked with at least one wheel outside the bay markings may be issued with a PCN.


You can apply to the Parking Shop to have a bay suspended in advance. Pay and display bays may be suspended to accommodate:

  • building and demolition works
  • excavations in or adjacent to a parking bay
  • works by utility companies in or adjacent to a parking bay
  • to facilitate removals from and to premises
  • for the convenience of occupiers of premises at times of weddings and funerals.

Sundays and bank holidays

On-street pay and display bays are not active on Sundays and bank holidays.

Blue Badge holders

Blue Badge holders can park in on-street pay and display bays without charge or time restriction. 

Parking permits

Parking permits are also available for residents, carers, healthworkers and businesses within the CPZ. 

Contact us
The Parking Shop (general contact)
03300 884 785
Our address is:
  • Suite 1
  • Forster House, Forster Business Centre
  • Finchale Road, Framwellgate Moor
  • Durham
  • County Durham
  • United Kingdom
  • DH1 5HL