Recruitment and retention
As the demand for care and support grows, so does the need to recruit and retain more workers to deliver high quality care and support.
We are here to provide practical support to our independent sector social care providers to help you successfully recruit and retain staff. This section provides information and support which will help you with:
- recruiting people with the right values and behaviours, who are more likely to stay
- sharing practical, actionable recruitment and retention tips for care providers
- keeping you up to date on the latest training and development opportunities for recruitment and retention
CQC Recruitment guidance and best practice
Below is some useful CQC guidance, good practice and resources relevant for recruiting staff.
- Regulation 19: Fit and proper persons employed
- Frequently Asked Questions for meeting CQC requirements of Employment for Regulation 19
- Guidance on DBS checks for CQC registration
Skills for Care Recruitment and Retention Support
Skills for Care Recruitment Tools and Resources
The Skills for Care Recruitment Support tools and resources can help you recruit and retain people who have the right values for your organisation and the adult social care sector.
Skills for Care Putting the Social Media in Social Care
In celebration of social media day, Skills for Care shared a blog (Skills For Care: Putting the social media in social care) looking at how social care providers can effectively use social media for their organisation, including tips and inspiration from those care organisations leading the way in putting the 'social media' into social care.
Skills for Care Guide to safe staffing
Skills for Care's Guide to safe staffing uses an analysis of CQC inspection reports to help Providers understand what 'good' looks like so they can learn from best practice.
Maximise retention - Skills for Care Webinar
During March 2022, in partnership with Neil Eastwood, Founder and CEO of Care Friends and author of 'Saving Social Care', Skills for Care delivered a webinar 'Maximise the Retention of your Staff' to share sector expertise around maximising the retention of your staff. The webinar will help you to discover top tips and innovative solutions for staff retention and lots of useful practical ideas from other managers.
Skills for Care International Recruitment Resources
See International Recruitment for more information on this subject.
Neil Eastwood's Recruitment and Retention Resources
Neil Eastwood's Recruitment Masterclass
Neil Eastwood has developed an online Recruitment Masterclass to help support social care providers that are finding it difficult to recruit care staff.
10 things that always work in social care recruitment and retention - Neil Eastwood Webinar
During September 2022, Neil Eastwood delivered the webinar 'Vimeo: Tackling the Social Care recruitment crisis' that will be useful for local social care providers in improving their recruitment and retention work.
Free online recruitment and retention crisis clinics - online workshops
During September 2021, many local care providers attended one of the County Durham online recruitment and retention crisis clinics, delivered by care recruitment and retention specialist and best-selling author Neil Eastwood.
Neil is a speaker on care worker recruitment and retention and author of Saving Social Care. He is Founder and CEO of Care Friends, the employee referral app for social care and also advised the Department of Health and Social Care on their first National Recruitment Campaign. Previously he was a director at a 10,000-staff home care provider.
The Care Academy arranged two webinars with Neil where he shared some practical, actionable recruitment tips and ideas for care providers on how to tackle recruitment in adult social care. A recording of the webinar is available for those care providers that were unable to attend, see Vimeo: Care Recruitment Webinar.
Neil Eastwood's 'Saving Social Care' Resources
The Saving Social Care book gives practical help and advice to care employers on who to look for as their next frontline care employee, where to find them, how to screen them and, critically, 20 great ways of keeping them.
Saving Social Care is not a book about theory. It's meant to be your companion as you recruit and manage your caring workforce to keep pace with rapidly growing demand. Well-thumbed and with your notes and comments in the margins.
This website also contains supporting information and some useful videos referred to in the book.
The Care Academy currently has a small supply of the 'Saving Social Care' book, if commissioned providers would like to express an interest in receiving a free copy. Contact us for details.
International Recruitment
Code of practice for the international recruitment of health and social care personnel
The Department of Health and Social Care's Code of practice for the international recruitment of health and social care personnel promotes high standards of ethical practice in the international recruitment and employment of health and social care personnel. It also sets out the UK's approach to supporting health and social care systems and workforce, alongside safeguards on active recruitment from countries with the most pressing universal health coverage related health and social care workforce needs. It is aimed at all health or social care organisations or recruitment agencies undertaking international recruitment.
LGA Overseas Recruitment Bite Size Guide for Social Care Providers
The Local Government Association (LGA) has launched a Bite size guide to overseas recruitment. The guide sets out the benefits and walks employers through the resources needed, legal requirements, cost, how long it takes and how to ensure successful recruitment. It also draws on real life examples from providers. While this is written for providers in England, it may be relevant to other parts of the UK.
Pastoral Care Guide for International Recruitment in Social Care
This NCF: Pastoral care guide, developed with the support of the LGA / ADASS, contains links to useful resources that will help social care employers to explore resettlement support and pastoral care for overseas recruits, including refugees and/or displaced people who are settled in the UK with the right to work.
This guide features resources about the following stages in the journey of recruiting overseas workers:
- Preparations prior to Employment
- Induction
- Settling in
- 6 months and beyond
It also offers recommendations for items that should be included in a Pastoral Checklist.
Skills for Care International Recruitment Resources
International recruitment is a great way to find skilled and diverse workers, but employers sometimes have trouble navigating the legalities of recruiting internationally. On their Skillsforcare: International recruitment resources page, Skills for Care have information from various sources to support you to recruit internationally.
Top tips for retention - A briefing for adult social care providers
These Top tips for retention developed by Care Provider Alliance, ADASS and Local Government Association capture some of the approaches taken by organisations to reduce staff turnover and help retain people in the care and health workforce.
- County Durham Care Academy
- careacademy@durham.gov.uk
- 03000 260 222
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Our address is:
- Durham County Council
- County Hall
- Durham
- County Durham
- United Kingdom
- DH1 5UQ