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Due to essential maintenance, the following systems will be unavailable from 6.00pm on Monday 2 October until 8.00am on Tuesday 3 October: our online council tax, business rates and housing benefit services, and our welfare assistance form. You will also not be able to register to pay council tax online, make a change of address for council tax or cancel single person discount. You are still able to make a payment during this time. We apologise for any inconvenience this may cause.

Housing regeneration - partnerships, policies and plans

On this page you'll find details of partnerships, policies, plans which shape our approach to improving private sector housing in County Durham including housing availability and living standards.

Home Energy Conservation Act (HECA) Report 2021

The Home Energy Conservation Act (1995) recognises the opportunity for local authorities, such as ourselves, to influence energy efficiency improvements in local housing and thereby reduce levels of fuel poverty. 

It is the duty of every Local Authority to prepare a bi-annual HECA report which is submitted to the Secretary of State, showing progress made in implementing reduction in domestic energy usage and fuel poverty.

Our Icon for pdf Home energy conservation act report (PDF, 251.9kb)  sets out the measures we consider are practical, cost-effective and most likely to result in improvements in energy efficiency and the reduction of carbon emissions in residential properties.

County Durham Energy and Fuel Poverty Partnership

Fuel poverty occurs when a household is unable to afford to heat their home to maintain a warm and healthy indoor environment. The County Durham Energy and Fuel Poverty Partnership works with key partner organisations to maximise the assistance for fuel poor households countywide. The partnership co-ordinates delivery of the County Durham Affordable Warmth Strategy to maximise reductions in countywide levels of fuel poverty. If you would like more information on the Partnership please contact us at Warm Homes Durham.

County Durham Affordable Warmth Strategy

The  County Durham Icon for pdf Affordable warmth strategy and action plan (PDF, 947.1kb)  aims to maximise the assistance available to fuel poor residents to have warmer homes and lower energy bills. The action plan shows how we will work together to alleviate fuel poverty, provide warmer homes, reduce domestic energy usage, cold-related ill health and excess winter deaths. This includes maximising the uptake of national and local energy efficiency and fuel poverty grant programmes across the whole of County Durham.

Private sector housing renewal financial assistance policy

Our Icon for pdf Private Sector Housing Financial Assistance Policy (PDF, 518.4kb)  sets out how we will support the county's vulnerable residents to improve, repair and adapt their properties.  The overall aim is to improve and maintain healthy living conditions.

The policy targets the elderly, disabled and low income households. It sets out the advice, practical support and financial assistance that is available together with eligibility criteria.

Contact us
Warm Homes Durham
03000 268 000

Private Sector Housing Advice Line
03000 268 000
Our address is:
  • Customer Access Point
  • St John's Square
  • Sophia Street
  • Seaham
  • County Durham
  • United Kingdom
  • SR7 7JE