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Following a steep rise in cases across the region, the whole of the North East has been named as an area that will receive additional support. You can read the latest statement from LA7 leaders. There are no additional restrictions on the area or residents but with cases of Covid higher than ever before everyone is asked to continue to act carefully and responsibly. Further information will be provided as it becomes available. See Covid-19 advice and information for advice on how to stay safe. Thank you for playing your part in helping to keep the North East open and protect others.

Help to put your bin out


If you're experiencing difficulties in putting your bin out and don't have anyone who can help you, apply for our assisted bin collection service.

Alternatively, contact us for an assessment form. 

What we'll do when we receive your application

We'll make a decision based on your application and then contact you.

What happens if your application is approved

Your assisted collections will start within 14 days.

We will need to have unrestricted access to your rubbish and recycling containers from 7.00am on the collection day.

The collection crew will pull out, empty and return your bin from / to the agreed location.

If your circumstances change you must inform us.

Contact us
Customer Services
03000 26 0000
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