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Due to essential maintenance, the following systems will be unavailable from 6.00pm on Monday 2 October until 8.00am on Tuesday 3 October: our online council tax, business rates and housing benefit services, and our welfare assistance form. You will also not be able to register to pay council tax online, make a change of address for council tax or cancel single person discount. You are still able to make a payment during this time. We apologise for any inconvenience this may cause.


Damaged road surfaces and potholes can cause inconvenience to road users and damage to vehicles.

Report a pothole or subsidence on a road or pavement

If there may be any imminent or immediate danger, please call us immediately on 03000 261 000. An out of hours service is available for emergencies.

To minimise the risk of damage and to stop potholes becoming a major hazard, we inspect all the roads we look after on a regular basis. Our How we check our roads are safe will give you more information​.

The priority we give to filling a porthole depends on how severe it is and the risk it poses to users. Severity takes into account lots of factors, including size and depth, traffic or pedestrian usage and the position of the pothole.

We aim to fill reported potholes within 14 working days.

Contact us
Customer Services
03000 26 0000