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Due to essential maintenance, the following systems will be unavailable from 6.00pm on Monday 2 October until 8.00am on Tuesday 3 October: our online council tax, business rates and housing benefit services, and our welfare assistance form. You will also not be able to register to pay council tax online, make a change of address for council tax or cancel single person discount. You are still able to make a payment during this time. We apologise for any inconvenience this may cause.

Durham Road User Charge Zone

The zone is on the Durham City peninsula, near Durham Cathedral and Castle, Durham Market Place, Durham Chorister School, Durham University colleges and a variety of shops and businesses.

The zone helps to reduce traffic congestion and pollution, and improves air quality in the area. It also encourages out-of-hours use of the area, creating safer and more attractive streets for everyone.

Using the zone

An Automatic Number Plate Recognition (ANPR) system at the junction of Saddler Street and Claypath, on the Market Square, records any vehicles entering or leaving the zone.

There is a daily charge of £2 for entering the zone between 10.00am and 4.00pm, Monday to Saturday. There is no charge on Sundays or bank holidays.

Paying the charge

All vehicles that enter or exit the zone during these times must pay the charge unless they qualify for an exemption.

You must pay the charge in advance or by midnight on the day the road is used. If you don't pay the charge by midnight on the day, the registered keeper of the vehicle may receive a £50 penalty charge notice.

Payment methods:

  • Use your phone (Pay by Phone) and enter location code 804250
  • Pay online (see below for further details)
  • Pay at The Parking Shop at Suite 1 Forster House, Forster Business Centre, Framwellgate Moor, DH1 5HL. You are able to pay on the day or up to two weeks in advance. Payments can be made in person Monday to Friday between 8.30am and 5.30pm or by calling 0191 3846633 Monday to Friday between 8.00am and 6.00pm. If you need to pay outside of these hours you will be required to use an alternative payment method or pay in advance.

Should one of the payment methods be unavailable, you will be required to pay via an alternative payment method as outlined above.



Contact us
Parking Services
03000 263 985
Our address is:
  • P.O. Box 568
  • Durham
  • County Durham
  • United Kingdom
  • DH1 9GP
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