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Please note that our online payments system will be unavailable on Sunday 10 July between 9.00am and 11.00am. We apologise for the inconvenience.

Communication support


We are committed to ensuring that staff and people using council services receive fair and appropriate treatment. We will provide support in the most appropriate way to help people use our services.

A range of communication services are available to customers on request, including:

  • translation and interpreting services if your first language is not English
  • sign language interpreters and other support if you are deaf or have impaired hearing 
  • documents in alternative formats, for example Braille, large print, audio and disc
  • other options tailored to meet specific individual needs

Our leaflets and other information include contact details for you to make a request for support and documents in alternative formats.

If you would like more information contact us at equality and diversity.

If you would like more information on future opportunities or contract procedures, please contact us at Corporate Procurement.

If you use British Sign Language (BSL) you can contact our customer services team online Contact us by British Sign Language.

Contact us
Equality and Diversity
03000 268 019
Our address is:
  • Room 4/139
  • County Hall
  • Durham
  • County Durham
  • United Kingdom
  • DH1 5UF

Corporate Procurement
Our address is:
  • Resources
  • County Hall
  • Durham
  • County Durham
  • United Kingdom
  • DH1 5UL