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Due to essential maintenance, the following systems will be unavailable from 6.00pm on Monday 2 October until 8.00am on Tuesday 3 October: our online council tax, business rates and housing benefit services, and our welfare assistance form. You will also not be able to register to pay council tax online, make a change of address for council tax or cancel single person discount. You are still able to make a payment during this time. We apologise for any inconvenience this may cause.

Link2 Dial-a-Ride bus service

Link2 is an accessible dial-a-ride bus service for people who do not have a suitable bus service, or are unable to access regular bus services due to mobility issues.

Contact us to book your journey.

The booking line is open Monday to Friday 8.30am to 5.00pm. You can book up to 14 days ahead or at least one hour before you want to travel. Bookings are made on a first come, first served basis so it's best to book as early as possible. 

Who can use Link2

It can be booked by anyone as long as:

  • your journey starts or ends in County Durham
  • you do not have a bus stop within 600 metres or 10 minutes walk
  • you do not have a bus service available within one hour of when you want to travel
  • the journey would require a change of bus

Pick up and drop off points

Link2 will pick you up from an address specified by you, for example your home.

It can be used for shopping, work, training, health appointments or anywhere else you want to go. 

It will pick you up and set you down at your address if the journey is up to five miles. For journeys over 5 miles, it will take you to the nearest transport hub allowing you to continue your journey from there.

Buses operate Monday to Friday from 8.00am to 6.00pm. Journeys can be booked to start at any time within these hours if there is a bus available. Your journey may be shared with other users.

Using the service

Fares are the same as regular bus services and are paid when you get on the bus. Concessionary bus travel passes can also be used.

All vehicles are fully accessible for people who are disabled or have mobility problems. Drivers will assist you on and off the vehicle if necessary. A carer or companion can also travel with you if you need someone to accompany you. You must include them when you make your booking.

Contact us
Travel Response Centre
03000 269 999
Our address is:
  • Sustainable Transport
  • Durham County Council
  • County Hall
  • Durham
  • County Durham
  • United Kingdom
  • DH1 5UQ
0191 389 8181