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Link2 Dial-a-Ride bus service

Link2 is an accessible dial-a-ride bus service for people who do not have a suitable bus service, or are unable to access regular bus services due to mobility issues.


Due to Covid-19, the Access Bus is suspended. The Link2 Dial-a-Ride bus can now only take bookings for essential journeys including shopping, travel to and from work, medical appointments and care for vulnerable people.

Contact us to book your journey. You can book up to 14 days ahead or at least one hour before you want to travel. However bookings are made on a first come, first served basis so it's best to book as early as possible. 

Am I eligible for Link2?

It can be booked by anyone as long as:

  • Your journey starts or ends in County Durham
  • You do not have a bus stop within 600 metres/10 minutes walk
  • You do not have a bus service available within one hour of when you want to travel
  • The journey would require a change of bus

Where will Link2 pick me up?

Link2 will pick you up from an address specified by you, for example your home.

Where will Link2 take me?

Link2 can be used for shopping, work, training, health appointments or anywhere else you want to go.  Link2 will pick you up and set you down at your address if the journey is up to 5 miles.  For journeys over 5 miles, Link2 will take you to the nearest transport hub allowing you to continue your journey from there.

How much does Link2 cost?

Fares are the same as regular bus services and are paid when you get on the bus.  Concessionary bus travel passes can also be used.

Is Link2 accessible for wheelchairs?

All vehicles are fully accessible for people who are disabled or have mobility problems.  Drivers will assist you on and off the vehicle if necessary.

A carer or companion can also travel with you if you need someone to accompany you. You must include them when you make your booking.

When does Link2 operate?

Link2 buses operate Monday to Friday from 8.00am to 6.00pm. Journeys can be booked to start at any time within these hours if there is a bus available. Your journey may be shared with other users.

How do I book Link2?

To book the service, contact the Travel Response Centre on 03000 269 999.  The booking line is open Monday to Friday 8.30am to 5.00pm.

Bookings can be made up to two weeks in advance and up to one hour before the time of intended travel.  However bookings are made on a first come, first served basis so it's best to book as early as possible.

Contact us
Travel Response Centre
03000 269 999
Our address is:
  • Sustainable Transport
  • Durham County Council
  • County Hall
  • Durham
  • County Durham
  • United Kingdom
  • DH1 5UQ
0191 389 8181
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