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The following systems will be unavailable from 2.00pm on Thursday 29 February until 7.30am on Tuesday 5 March: our online Council Tax, business rates and housing benefit services, and our welfare assistance form. We apologise for any inconvenience this may cause.

Access Bus service

The Access Bus provides a timetabled bus service to popular shopping and leisure destinations for people who have difficulty getting about. The service covers towns and villages across the county.

Apply to use the Access Bus service or contact us to book a journey.

The booking line is open Tuesday to Thursday between 8.30am and 5.00pm, or Friday 8.30am to 4.30pm. You can book up to two weeks in advance. Bookings are made on a first come, first served basis so it's best to book as early as possible.

Who can use the Access Bus

You can use the Access Bus if you have a genuine mobility problem such as:

  • you are a wheelchair user
  • you have difficulty walking
  • you have a sensory impairment (blindness or deafness)
  • you are unable to get to the bus stop because of your health

Pick up and drop off points

The Access Bus will pick you up from your home address.

Icon for pdf Access Bus Service Areas (PDF, 154.4kb)

It goes to shopping and leisure destinations, depending on where you live, including:

  • Metrocentre
  • Prince Bishops Centre, Durham City
  • Arnison Centre, Durham
  • Bishop Auckland town centre
  • Darlington town centre
  • Hartlepool town centre

It operates Monday to Friday to a set timetable. Your journey may be shared with other users.

Please contact us for the latest timetable.

Using the service

The cost of the return fare is £1.50 to £2.50 per passenger.

All vehicles are fully accessible for people who are disabled or have mobility problems. Drivers will assist you on and off the vehicle if necessary. A carer or companion can travel with you if you need someone to accompany you. You must include them when you make your booking.

Wheelchairs and mobility scooters can be taken on the bus after being assessed. Small shopping trollies and rollators can also be taken.

Contact us
Travel Response Centre
03000 269 999
Our address is:
  • Sustainable Transport
  • Durham County Council
  • County Hall
  • Durham
  • County Durham
  • United Kingdom
  • DH1 5UQ
0191 389 8181