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The Prime Minister has today set out the next steps in the easing of lockdown. See the press conference at Youtube: Prime Minister's Coronavirus press conference (10 May 2021) for details.

Between 4.00pm on Wednesday 12 May and 7.30am on Thursday 13 May, the following systems will be unavailable due to essential maintenance: our online council tax, business rates and housing benefit overpayments service, our welfare assistance form and our test and trace payments form. We apologise for any inconvenience this may cause.

Household clinical waste


If you need clinical waste removed from your house, we offer a free collection service for its safe removal and disposal.

How do you arrange this service?

Step 1: You should ask for a collection via your district nurse, doctor or GP.

Step 2: Once we receive a request from them, we will tell you your collection day, time and where it will be picked up from.

Step 3: The waste should be placed in an appropriate bag or container and left at the pick-up point.

Please note: collections of needles etc will only be made to patients that are housebound.

What is household clinical waste?

  • blood or other bodily fluids 
  • human tissue 
  • drugs or other pharmaceutical products 
  • swabs or dressings 
  • syringes, needles or other sharp instruments

Please see our  Icon for pdf clinical waste collection policy (PDF, 133.6kb) for more information.

If you find a needle please do not attempt to pick it up yourself.

 Report needles or drugs paraphernalia

Contact us
Customer Services
03000 26 0000
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