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Due to essential maintenance, the following systems will be unavailable from 6.00pm on Monday 2 October until 8.00am on Tuesday 3 October: our online council tax, business rates and housing benefit services, and our welfare assistance form. You will also not be able to register to pay council tax online, make a change of address for council tax or cancel single person discount. You are still able to make a payment during this time. We apologise for any inconvenience this may cause.

Waste from charities

If you are a registered charity you can dispose of your unwanted donated items at one of our three waste transfer stations.

What is accepted?

We will only accept items which are donated and are household items originating from domestic properties. We cannot accept fixtures and fittings from buildings or construction waste, nor can we accept your refuse waste.

You must complete and contact us to return our charity waste form in advance, to ensure that we know about your charity. You need to include the charity's name, registered charity number, address and the vehicle details. We will then contact you to confirm that it is ok for your charity to dispose of waste. If your vehicle details change you must notify us so that we can record it.

Hazardous waste

Fridges, TVs and computer monitors will be accepted, but they are classed as hazardous waste and need a hazardous waste consignment note as well as a charity waste form. These are available from hazardous waste consignment note.

Where can I take it?

Charity waste cannot be disposed of at Household Waste Recycling Centres (tips) - only at waste transfer stations.

Annfield Plain Waste Transfer Station
Morrison Busty Industrial Estate
Annfield Plain
County Durham

Heighington Lane Waste Transfer Station
Heighington Lane
Newton Aycliffe
County Durham
DL15 6QG

Thornley Waste Transfer Station
Thornley Crossings Industrial Estate
Salters Lane
Shotton Colliery
County Durham

The opening times are 8.00am to 4.30pm, Monday to Friday.

Is there a charge?

No - this service is free of charge.

First visit to site

New drivers will be required to undergo a site rules induction, lasting approximately 20 minutes.

The transfer stations can be very busy with large plant and vehicles, so drivers must comply with any health and safety instructions given while on site. Protective Personal Equipment (PPE) must be worn at the site (Safety boots, safety hat, hi-viz and gloves). No shorts are allowed.

Monitoring and site rules

If the site rules are breached you may be asked to leave the site. Tonnages are monitored on a monthly basis and if they become excessive your account will be reviewed which could result in it being suspended.

Contact us