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Durham County Council

Page location

Welfare Rights


We can help with questions and problems on a wide range of social security benefit and tax credit issues. We offer services to the public, and to advisers and other organisations.

Need help or advice about your rights? Contact us Monday to Friday, from 9.00am until 12 noon. All services are confidential and free of charge if you live in County Durham.

How can we help?

If you need advice on a benefit issue, we can:

  • Give you information on what benefits you might be entitled to and how to claim them.
  • Check that you are getting the right amount of benefit.
  • Advise you on what will happen if your circumstances change.
  • Give advice on how to ask for a reconsideration of a decision, or appeal against it.

Acting on your behalf

If you've recently had a benefit claim turned down and are appealing against this, we can act on your behalf if any of the following apply to you:

Specialist teams

Our specialist teams provide services that concentrate on working with some of the most vulnerable people in our community, and on providing support to other professionals and agencies working with vulnerable people.