Our specialist teams exist to help and advise certain groups of people who need extra support. This page explains the different teams and how you can access them.
Macmillan Welfare Rights
We work with Macmillan Cancer Support Welfare Rights Service to provide free advice, information and representation on social security / housing benefits, tax credits and grants available to those affected by cancer in County Durham. We work independently from the Department for Work and Pensions. We have three welfare benefit advisors who cover County Durham and provide advice from Monday to Friday, 9.00am to 4.00pm.
Our officers provide an outreach service throughout the county and may offer home visits if considered necessary.
To speak to someone please contact our Macmillan Welfare Rights Team.
We also carry out presentations to groups interested in finding out more about the service.
We work with a number of partners including Age UK to provide a casework and representation service for complex cases.
People affected by mental health issues
Working with social care teams, our specialist workers provide support to people experiencing mental health problems. Referrals to this service are through social work staff or an integrated mental health team.
People with a learning disability
We work with social care teams and people with a learning disability, particularly those who are moving from childhood into adulthood, and those with autism. Please ask to be referred to the Welfare Rights service.
If you live in supported housing in County Durham and receive services funded by our Supporting People programme, we may be able to help you. Referrals can be made by social workers and housing managers, but self-referrals are also encouraged.
We have a designated Welfare Rights officer to help with benefits issues related to supported housing. This could include maximising benefits for individual tenants, providing training to service providers and advising service managers on policy issues related to the benefits system. Contact our Welfare Rights team for more information.