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Our online benefit claim and calculator will not be available between 7.00pm on Friday 21 January and 9.00pm on Saturday 22 January due to maintenance. We apologise for any inconvenience this may cause.

The Health Secretary has set out the next steps in the fight against Coronavirus. See the press conference at Youtube: Coronavirus press conference (19 January 2022).

Storm Arwen


Anyone who is aware of an older or vulnerable person who needs help, can contact our customer services team on 03000 26 0000. This number is available 24 hours, with out of hours emergency support available through our Care Connect team.

To report a loss of power, visit Northern Powergrid - a map showing updated information on current power cuts is available at Northern Powergrid: power cuts.

Northern Powergrid: Storm Arwen contains details of welfare support available for all customers still affected by the storm.

If someone is without power and is vulnerable, call 105. Additional contact numbers are available for residents with a hearing or speech impairment. Full details are available at Northern Powergrid: Additional contacts.