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Due to essential maintenance, the following systems will be unavailable from 6.00pm on Monday 2 October until 8.00am on Tuesday 3 October: our online council tax, business rates and housing benefit services, and our welfare assistance form. You will also not be able to register to pay council tax online, make a change of address for council tax or cancel single person discount. You are still able to make a payment during this time. We apologise for any inconvenience this may cause.

Christmas and New Year closures

Published December 16, 2022 9.20am

Residents in County Durham are being reminded that Customer Access Points and most other county council buildings will be closed over the Christmas and New Year holidays.

Customer Access Points will close at 12.45pm on Friday 23 December and reopen on Tuesday 3 January.

Emergency contacts

In the event of an emergency, residents can still contact us on 03000 26 0000 or use the 24/7 automated payments line on 0300 456 2771.

If you are concerned about someone who is vulnerable or at risk, you should contact Social Care Direct and the Emergency Duty Team on 03000 267 979. The service will be open across the Christmas and New Year period.

Online services will still be accessible over the festive period but requests may not be processed until our offices reopen on Tuesday 3 January.

Register offices, leisure centres and libraries

Register offices will be closed on Christmas Day, Boxing Day, New Year's Day and all bank holidays. Bishop Auckland and Durham register offices will open for appointments only on Wednesday 28, Thursday 29 and Friday 30 December but opening times will vary. To make an appointment call 03000 26 6000. Normal opening hours will resume on Tuesday 3 January. 

Leisure centres will be open throughout the festive period except for Christmas Day, Boxing Day, New Year's Day and all bank holidays. They will also close at 4pm on Christmas Eve and New Year's Eve. Visit Leisure centres for opening hours at your local centre.

Council libraries will close on Friday 23 December and reopen on Tuesday 3 January. Opening times on Friday 23 December may vary. For more details, please check individual library hours at Libraries. Residents will still be able to access the library's Borrowbox app with their library membership.

Support services 

Pathways day centres for adults will be closed on Christmas Day, Boxing Day and New Year's Day.                           

Family centres will close or have restricted opening times over the festive period. Users are advised to contact their local centre before Christmas to check when it will be open or call 03000 261 111.

Our Welfare Assistance Service will be closed on bank holidays and weekends and will be open reduced hours, from 8.30am to 12.00pm on Friday 23 December, and from 9.00am to 3.00pm on Wednesday 28 and Thursday 29 December. It will also be open from 9.00am until 12.00pm on Friday 30 December. The service can be contacted on 03000 267 900. 

Other venues and services

Sevenhills DLI research and study centre, in Spennymoor, will close at 3.00pm on Thursday 22 December and reopen for appointments on Tuesday 3 January. Email contact us for research appointments. A member of staff will get back to you from 3 January. 

Durham County Record Office will be closed from Friday 23 December until Tuesday 3 January and staff will not be responding to any enquiries. While the search room will remain temporarily closed to visitors, the remote enquiry service will resume from 3 January. More information can be found at Durham County Record Office.

The Park and Ride service will not operate during any of the bank holidays, including Christmas Day, Boxing Day and New Year's Day. It will operate as normal, from 7.00am to 7.00pm, on all other days. Parking in all council on and off-street car parks continues to be free after 2pm.

Durham Town Hall will close at 4.00pm on Thursday 22 December and reopen on Tuesday 3 January. Bishop Auckland Town Hall will close at 4.00pm on Friday 23 December and reopen on Tuesday 3 January.

Wharton Park and Hardwick Park cafés will be open every day apart from Christmas Day, Boxing Day and New Year's Day. Wharton Park café is open from 10.30am until 3.30pm and Hardwick Park café from 10.00am until 3.30pm. 

Residents can also keep up to date with any changes to our services by following DCC on Twitter or DCC on Facebook.


Contact us
DLI Collection enquiries
03000 266 631
Our address is:
  • Sevenhills
  • Greenhills Business Park
  • Enterprise Way
  • Spennymoor
  • County Durham
  • United Kingdom
  • DL16 6JB
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