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Our online forms (customer account / Do it online) system will not be available between 10.00pm on Tuesday 22 June and 6.00am on Wednesday 23 June. We apologise for any inconvenience this may cause.

Latest Covid-19 travel advice

Before you travel, consider if your journey is necessary and if you can, stay local.

If you need to make a journey consider walking, cycling or driving before using public transport.

The number of passengers on buses are limited, capacity is reduced to around 25% of the normal. That's between 20 and 25 people on a double decker bus. Where possible, bus companies are operating larger buses on many routes.

If you do have to use public transport:

  • keep two metres apart from others wherever possible
  • you must wear a face covering on all buses and trains and when you are at stations and interchanges
  • use contactless payment where possible
  • let people get off the bus before you get on
  • avoid rush hour travel where you can
  • wash or sanitise your hands as soon as possible before and after travel
  • follow advice from staff and consider others

You should not travel at all if you are:

  • experiencing coronavirus symptoms
  • self-isolating as a result of coronavirus symptoms or sharing a household with somebody with symptoms
  • clinically extremely vulnerable

For full details on how to travel safely using all forms of transport, see the Government guidance at Safer travel guidance for passengers.

Face coverings

It is the law that you must wear a face covering when travelling in England on public transport.

If you do not wear a face covering you will be breaking the law and could be fined £100, or £50 if you pay the fine within 14 days.

A face covering is a covering of any type which covers your nose and mouth. See How to wear and make a cloth face covering.

Some people don't have to wear a face covering, such as children under the age of 11, disabled people and those with breathing difficulties. A full list is on Exemptions - people who do not have to wear a face covering.

Coronavirus journey assistance card

If you have a disability or a medical condition that means you don't have to wear a face covering on public transport, you can download our Icon for pdf Coronavirus Journey Assistance Card (PDF, 146.0kb) . You can print it or save it to your phone and show it to staff when you are travelling on public transport in the north east.

Contact us
Passenger Transport
03000 268 667
Our address is:
  • Regeneration and Local Services
  • Durham County Council
  • County Hall
  • Durham
  • County Durham
  • United Kingdom
  • DH1 5UQ
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