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Please note that our online payments system will be unavailable on Sunday 10 July between 9.00am and 11.00am. We apologise for the inconvenience.

Due to the high volume of applications being received for Council tax Energy Rebate time scales for processing may vary. Please allow 15 working days from the application being received before contacting us for an update on your application.

Council tax support with rising energy costs


On Thursday 3 February 2022, the government announced a package of support worth £9.1 billion in 2022-23 to help households with rising energy bills.

Please see the PDF version of the information pamphlet issued by the government:  Icon for pdf £150 government council tax rebate (PDF, 111.7kb)

Fraud warning - fraudsters claiming to be from the council are calling residents asking for their bank details to process the £150 rebate. We will not call you and ask for your bank details as part of the process.

£150 Government council tax rebate

If you live in a property in council tax bands A-D, you are likely to receive a one-off, non-repayable council tax rebate from the Government to help with the cost of living. 

If you do not pay by direct debit, you can Claim your council tax rebate online.

Who is eligible

Households in council tax bands A-D will receive the £150 council tax rebate. This means four out of five households in England will benefit, including around 95% of rented properties. However, second homes or empty properties will not benefit.

How payments are made

We have paid the rebate into your bank account if you pay your council tax by direct debit.  

We have written to those households who do not pay by direct debit, explaining how to apply for the rebate to be paid into your bank account. Alternative payment methods are available, however, these payments will take longer to receive. If you don't pay by direct debit you can also Claim your council tax rebate online. Payments take approximately 10 working days from application.

Our discretionary scheme

We have also received some funding for vulnerable households and low-income households, including those in council tax bands E to H. We have decided to distribute this funding in the following way.

As at 1 April 2022:

  • For households living in properties in council tax bands A to D and receiving full Council Tax Reduction, we will automatically award an additional £25, from the discretionary fund which will increase the total payments to £175
  • For households living in properties in council tax bands E to H and receiving some, but not full Council Tax Reduction, we will make an award of £150
  • For households living in properties in council tax bands E to H and receiving full Council Tax Reduction, we will make an award of £175

The discretionary scheme payments will be made in the same way as the main scheme, either automatically into your bank account if you pay council tax by direct debit or through an application process if you do not.

Discretionary payments will not be paid at the same time as the main £150 council tax rebate scheme, and payments started mid-May 2022.

Other financial help and support

If you are struggling with the rising cost of living, our Help with your money page has details of a wide range of help and support available to you, including free and impartial financial advice.

Contact us
Customer Services
03000 26 0000
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