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Due to essential maintenance, the following systems will be unavailable from 6.00pm on Monday 2 October until 8.00am on Tuesday 3 October: our online council tax, business rates and housing benefit services, and our welfare assistance form. You will also not be able to register to pay council tax online, make a change of address for council tax or cancel single person discount. You are still able to make a payment during this time. We apologise for any inconvenience this may cause.

Christmas tree collections

We collect real Christmas trees for free in January - you can request to have your tree collected until 6 January 2023.

When you request your collection, we'll give you the start date of the week in which we'll collect your tree. The tree could be collected any day during that week. If you book online, you will receive an email confirming the start date of your collection week.

Leaving your tree out for collection

When you leave your tree out for collection, please:

  • Put your tree out from 7.00am on Monday of your scheduled week of collection.
  • Leave you tree in front of your property (for example on your drive or garden), at the side of your house where your bins are normally collected.
  • Make sure we can gain access to the tree(s) - unlock gates where applicable.
  • Cut trees over 10 feet in height into a manageable size i.e. at least in half with further trimming to larger branches.

Don't place your tree out for collection before your scheduled collection week. This helps stop the tree being taken by a third party who may not be licensed to collect and dispose of your tree legally, and your tree could end up being flytipped.

If you don't arrange a collection

If you want to get rid of your Christmas tree before January or you don't arrange to have your tree collected, you can take your tree to a household waste recycling centre. See Recycling centres (tips) to find your nearest or to see opening hours.

Contact us
Customer Services
03000 26 0000