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Due to essential maintenance, the following systems will be unavailable from 6.00pm on Monday 2 October until 8.00am on Tuesday 3 October: our online council tax, business rates and housing benefit services, and our welfare assistance form. You will also not be able to register to pay council tax online, make a change of address for council tax or cancel single person discount. You are still able to make a payment during this time. We apologise for any inconvenience this may cause.

Children's services user feedback

If you've been in contact with a member of staff from our children's services team, we would like to know what you think of the service we provide.

Why have I been invited to take part?

Because you've recently been in contact with a member of our staff and we'd like to know what you think. We'd like to know what we've done well and what we could do better. This will help us to improve our services and make sure any changes we make take into account the voice of children, young people and their parents/carers.

Do I have to take part?

We would love to hear from you and would very much welcome any feedback you have on your experience with our service.  However, you do not have to take part, it is up to you.

What will we do with the information?

We will use the information you give us to find out what we're doing well and where improvements could be made. By giving us your views we can make sure any changes we make to our services take into account what the families we work think.

The survey is completely anonymous. However, if you would like us to get in touch with you to discuss anything you have shared with us further, you can either provide us with your contact details at the end of the survey if you're parent or, if you're a child or young person, please contact your worker. Responding to the survey will not affect current or future services which you receive from us.

Tell us what you think

You can tell us what you think about our services by completing one of the forms below:


Contact us
Social Care Direct
03000 267 979
0191 383 5752