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See how we've helped others

We have many years of experience of working with local businesses to support their workforce recruitment and development needs and of delivering local employment initiatives in partnership with DWP and Job Centre Plus supporting the unemployed into longer term, sustainable work.

Where we've helped

The Government's work programme

We're currently supporting the government's Work Programme and have thus far helped over 2,500 unemployed people through this scheme in terms of improving their employability. Around 1,000 of these people started work -  72% of them securing more permanent employment.

Kynren - hospitality training

We supported Eleven Arches, the company behind this major new event which came to Bishop Auckland in the summer, to put all of its 'front of house' Experience Team volunteers through an internationally recognised training scheme which was originally developed for the 2012 Olympic Games Makers.

120 of their volunteers gained a WorldHost certificate in the 'Principles of Customer Service'.

Auckland Castle Trust

We also helped employees from Auckland Castle Trust successfully achieve Level 2 in the Chartered Institute of Environmental Health (CIEH) Awards for Food Safety, Health and Safety, Emergency First Aid at Work and Defibrillator training.


Anne Isabelle Dalton, CEO, Eleven Arches

"...the solid grounding that the WorldHost course provides was a cornerstone of creating an extraordinary visitor experience for 'Kynren - an epic tale of England'. That the DES trainers were able to, not only excel in their teaching of the course content, but also to effectively relate it to our own values and aspirations gave outstanding results."

"The willingness and flexibility to provide training at weekends, including Sundays, in community venues to meet with volunteers' needs demonstrated outstanding added value."

"All of our volunteers thoroughly enjoyed their training, and it served to embed their commitment to service excellence, enthuse them in engaging with the public and gave them new tools and skills that gave them real confidence."

Corrinne Greener, HR Advisor for Auckland Castle Trust

"We are delighted with the training delivered by Durham Employment and Skills (DES). The trainers were organised, knowledgeable and professional throughout and I wouldn't hesitate in recommending their training programmes."

Radisson Blu employee

"A very interesting session, pleased I came on the course. The trainer was fantastic and kept the course interesting, and engaging."

Marriott Durham Royal County employee

"Training is provided at a level suitable for all levels of education and, at an appropriate pace, really enjoyed the session."

Matrix logo
NCFE logo
City and Guilds logo
Durham Employment and Skills logo
Qualsafe logo

In partnership with

  • Matrix
  • NCFE
  • City and Guilds
  • Durham Employment and Skills
  • Qualsafe
Contact us
Durham Employment and Skills Service
03000 266 644