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Get rid of pests in your home

If you've got a pest problem in your home, we can help. Call in our experts to help get rid of rats, mice, fleas, cockroaches and more.

You pay when you make the booking but if we don't need to take any action when we visit, we'll give you advice about any other action you can take and refund 50% of the fee - see Icon for pdf Domestic pest control terms and conditions (PDF, 118.7kb) .

How much does it cost?

The standard charge is £40.00 which covers visits and materials for most common pests. If we identify that certain pests require lengthier treatment, we'll advise you of any additional cost before we proceed.

Pests we treat

Pests we don't treat

  • foxes
  • rabbits
  • bats
  • woodworm
  • snakes and reptiles

Treatment of bees

All bee species play an important role in nature, therefore the chemicals previously used to destroy them are no longer authorised for such use. If you book an appointment with us for bees, we will assess and confirm the species of bee, provide advice on living with them and advise whether it would be possible for us or a specialist company to relocate them.  If we are not able to relocate them, you will receive a 50% refund of the fee you paid for the visit.  We would strongly advise against you trying to destroy them with any homemade remedy as even the smallest, most docile bumble colony can become very aggressive if their nest is attacked.

Honey bees

The British Beekeepers Association (BBKA) provides information on how to identify a honeybee swarm. If you definitely have a swarm on your property, you can request help to relocate it from a local beekeeper through the map on the British Beekeepers Association website.  

If the BBKA is unable to help you, we may be able to remove or destroy the swarm. The standard treatment charge applies. Please note: the BBKA does not deal with bumblebees.

You may need to take some action yourself

Our ability to effectively treat some pests may require you to take some action. This may include:

  • moving or removing fixtures and fittings in your home or garden
  • clearing up any rubbish that is present
  • de-cluttering your living space
  • carrying out proofing works to prevent further pests accessing the property
  • getting pets treated by a vet.

We will advise you of any such requirements but you will need to do the work yourself or arrange for a tradesman to do it for you.

If you don't follow our advice, we will still attempt to tackle your problem; however, we reserve the right to stop treatment if we feel your failure to act will prevent the treatment from being successful or will significantly increase the cost of completing the treatment.

If you rent your home

We work closely with Believe Housing, Livin, or Durham Aged Mineworkers' Homes Association when pest issues arise in their properties, therefore, before you book an appointment, please speak with them directly so they can be made aware of the issue and can offer support accordingly.

Although we don't have established partnerships with other housing associations and private landlords, you may wish to speak to them about your issues first as they may be willing to pay for your treatment.


Think Wildlife - campaign for responsible rodenticide use logo
Wildlife aware logo

In partnership with

  • Think Wildlife - campaign for responsible rodenticide use
  • Wildlife aware
Contact us
Pest control (domestic)
03000 26 1000