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Postal voters are reminded to post their ballot pack today (Wednesday) in order to cast their vote in the upcoming election. If you haven't received your ballot pack and you are registered to vote by post, please contact our election helpline on 03000 261 212.

Paying for your care and support

There is usually a cost for care and support services unlike health care which is free to everyone at the point of delivery.


We are continuing to provide adult social care services during the Covid-19 pandemic. If you have a named worker, please contact them by telephone.

You can contact Social Care Direct or the Emergency Duty Team on 03000 267 979.

Updated information about our services is available on our adult social care page.

This page tells you about charging, how to apply for financial help and ways to pay for your care and support services.

You may find it useful to get advice from an independent financial adviser or an independent organisation. Locate can help you search for local independent financial advisers.

To pay an invoice for your care and support services, please use the following:

You can also take your invoice to any Post Office or PayPoint outlet where it can be scanned and you can make a payment. You can find your nearest outlet using the following:

How much will I have to pay?

The amount you will have to pay depends on the help you need and the income and savings you have.

  • If you have income and savings of more that £23,250 you will need to pay the full cost of your care.
  • If your income and savings are between £14,250 and £23,250 you will need to make a contribution.
  • If you have less than £14,250 you may not have to pay anything.

Understanding your care charges

Depending on the type of care and support you're eligible for, different charges may apply. Download any of our factsheets, below, to help you understand our charges.

Read our charging policies for more information:

Need help and advice with your benefits

Contact us at Welfare Rights for help and advice about any problems. 

Fraudulent claims

If you suspect someone of making a fraudulent claim you can Report suspected fraud online online.

Contact us
Financial Assessment (social care)
03000 268 232
Our address is:
  • Durham County Council
  • PO Box 257
  • Stanley
  • County Durham
  • United Kingdom
  • DH8 1GL
01207 218 876

Welfare Rights
03000 268 968
Our address is:
  • Revenues and Benefits
  • PO Box 254
  • Stanley
  • County Durham
  • United Kingdom
  • DH8 1GG
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