Due to essential maintenance, the following systems will be unavailable from 6.00pm on Monday 2 October until 8.00am on Tuesday 3 October: our online council tax, business rates and housing benefit services, and our welfare assistance form. You will also not be able to register to pay council tax online, make a change of address for council tax or cancel single person discount. You are still able to make a payment during this time. We apologise for any inconvenience this may cause.
The zone is on the Durham City peninsula, near Durham Cathedral and Castle, Durham Market Place, Durham Chorister School, Durham University colleges and a variety of shops and businesses.
The zone helps to reduce traffic congestion and pollution, and improves air quality in the area. It also encourages out-of-hours use of the area, creating safer and more attractive streets for everyone.
Using the zone
An Automatic Number Plate Recognition (ANPR) system at the junction of Saddler Street and Claypath, on the Market Square, records any vehicles entering or leaving the zone.
There is a daily charge of £2 for entering the zone between 10.00am and 4.00pm, Monday to Saturday. There is no charge on Sundays or bank holidays.
Paying the charge
All vehicles that enter or exit the zone during these times must pay the charge unless they qualify for an exemption.
You must pay the charge in advance or by midnight on the day the road is used. If you don't pay the charge by midnight on the day, the registered keeper of the vehicle may receive a £50 penalty charge notice.
Use your phone (Pay by Phone) and enter location code 804250
Pay at The Parking Shop at Suite 1 Forster House, Forster Business Centre, Framwellgate Moor, DH1 5HL. You are able to pay on the day or up to two weeks in advance. Payments can be made in person Monday to Friday between 8.30am and 5.30pm or by calling 0191 3846633 Monday to Friday between 8.00am and 6.00pm. If you need to pay outside of these hours you will be required to use an alternative payment method or pay in advance.
Should one of the payment methods be unavailable, you will be required to pay via an alternative payment method as outlined above.
Vehicles that are automatically exempt from the charge.
You do not have to register the following:
two wheeled motorbikes (and sidecars), mopeds and bicycles
vehicles being used for the purpose of delivering or collecting postal packets in the service of a universal service provider
liveried police, fire brigade or ambulance vehicles
powered wheelchairs or scooters used by a disabled person
liveried Durham County Council vehicles
Exemptions who need to apply
Vehicles that are not automatically exempt from the charge and must register with us.
You must register if you want the following to be exempt:
NHS vehicles that are exempt from road tax
vehicles used by disabled people that are exempt from road tax under the 'disabled' class
vehicles for more than one disabled person (for example Dial-A-Ride) that are exempt from road tax
roadside recovery vehicles registered with the DVLA and have a road tax class of 'recovery vehicle'
taxis, hackney carriages and private hire vehicles
local bus service vehicles
non-liveried police, fire brigade or ambulance vehicle on operational duty
liveried vehicles belonging to breakdown organisations on operational duty
utility companies (statutory undertakers) in liveried vehicles on operational duty who are working on roads or pavements
Permanent residents living inside the charging area may apply for a Road User Charge account.
This account allows you to register up to five non-chargeable vehicles. Registered vehicles will be recognised by the ANPR system as being exempt from the charge. Account holders will be issued with a password allowing them to manage their account online.
Multiple occupancy properties such as a house sub-divided into 'bed sits' will be treated as one residence and will be eligible to apply for one account.
If the property is split into several discrete flats and is registered as such, each flat will be entitled to apply for a Road User Charge account.
Applicants must provide a completed application form along with proof of residency within the charging zone. A residential council tax document dated within 12 months of application will be accepted as proof of residency.
Organisations and businesses who are located in the charging zone and have off street parking, may apply for a Road User Charge account.
Registered vehicles will be recognised by the ANPR system as being exempt from the charge. All account holders will be issued with a password allowing them to manage their account online.
Organisations and businesses whose property is located within the charging zone but does not have off street parking can not apply for an account. You will either need to use the zone outside of the chargeable hours or pay the £2 charge.
Applicants must provide a completed application form along with proof of off street parking provision within the charging zone. A 1:500 scale plan including deeds or lease agreement will be accepted as proof of off street parking.
Blue badge holders may register up to two vehicles that they normally use to travel. This could be their vehicle, or one they travel in. Registered vehicles will be recognised by the ANPR system as being exempt from the charge. These vehicles will remain registered until expiry of the blue badge. It will be necessary to re-register upon receipt of the new Blue Badge.
You must provide a completed application form along with a copy of a valid blue badge.