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Have your say on the future of digital services

Published December 21, 2022 9.27am

County Durham residents are being encouraged to have their say on the future of online services at the north east's largest local authority.

Aiming to improve our online services 

We are developing a new digital strategy to improve our online services and meet the needs of residents, businesses, partners and communities.

Our current strategy, which was created in 2019, has helped us to create more opportunities for residents and employees to access services online and improve the experience of these.

It has also enabled us to streamline more services, making them more accessible and efficient, as well as supporting digital inclusion, with more of the county's population now able to get online.

Providing better support for communities

Cllr Susan McDonnell, Cabinet member for digital and customer services, said: "Our current strategy has served us well over the last three years. We now have almost three quarters of customers using the services available online, with 96 per cent of all properties in the county now able to access superfast broadband.

"We are determined to build on this success and continue to make improvements to our digital services. The impact of the pandemic and rising cost of living means that effective technology and digital ways of working are more important than ever. By creating cost-effective and long-term digital solutions that support our wider objectives, we can provide better support for our communities and continue to meet their needs."

Have your say on digital services until Tuesday, 31 January.

Responses will be analysed to form a set of key priorities for the new strategy. These will be considered by focus groups as part of a second consultation in February, before a draft strategy is reviewed next spring.

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