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Please note that our online payments system will be unavailable on Sunday 10 July between 9.00am and 11.00am. We apologise for the inconvenience.

Families Information Service (FIS)


The Families Information Service is a free and impartial information service that supports families with children and young people on all aspects of family life.

You can find out more on our Families Information Service website about:

  • childcare
  • free play and learn for two year olds
  • free early learning for three and four year olds
  • family support
  • activities and groups
  • becoming a childminder

The website also has a Local Offer section which makes it easier to find everything you need to know for children and young people aged 0 to 25 years with special educational needs and/or disabilities.

Contact us
Families Information Service
03000 269 995
Our address is:
  • Durham County Council
  • County Hall
  • Durham
  • County Durham
  • United Kingdom
  • DH1 5UJ